Understanding the Healthcare Exchanges

The health care exchanges are being rolled out on October 1st and 50 million people will be encouraged to go to the exchanges to obtain coverage. Upon the roll out of the exchanges there are 5 developments that you need to consider:

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Healthcare News: Will the Health-Care Law Help Small Businesses?

Change doesn't get much bigger than this. Or more contentious.

President Obama's Patient Protection and Affordable Care Act has rewritten the rules on health insurance. And it has left small companies scrambling to figure out what it means for them.

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Healthcare News: Testing of Health Exchanges’ Technology

The Obama administration is preparing to subject the information technology backbone of the new state and federal healthcare exchanges to final “dress rehearsal” testing that could continue until just before the online marketplaces are slated to begin enrollment on Oct. 1.

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Healthcare News: New Rule Announced to make HIPAA Stronger

On January 17th, Secretary Kathleen Sebelius of the Department of Health and Human Services (HHS) announced a new rule aimed at strengthening the privacy and security provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

The 563-page rule provides the public with more protection, and control over personal health information. Secretary Sebelius lauded the rule stating, “The new rule will help protect patient privacy and safeguard patients’ health information in an ever expanding digital age.”

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Pizza Franchises Take on VoIP

Pizza franchises live or die based on their ability to answer the phones as quickly as possible. If the customer has to wait on hold too long - or worse gets a busy signal, then the customer is going to hang-up and call another pizza restaurant.

So how do local pizzerias increase their call handling efficiency? Most have 2-5 analog lines deployed. Assuming it's $20 per line/month, over-provisioning by adding several additional lines that will probably only be utilized during peak load isn't very cost-effective. 

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